{"id":76,"date":"2022-03-23T18:16:06","date_gmt":"2022-03-23T18:16:06","guid":{"rendered":"https:\/\/colleges.claremont.edu\/livesafe\/?page_id=76"},"modified":"2022-03-23T19:19:18","modified_gmt":"2022-03-23T19:19:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/colleges.claremont.edu\/livesafe\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"img-fluid alignnone wp-image-14 size-full\" src=\"https:\/\/colleges.claremont.edu\/livesafe\/wp-content\/uploads\/sites\/4\/2016\/06\/livesafe_feature_faq.jpg\" alt=\"FAQ\" width=\"350\" height=\"350\" srcset=\"https:\/\/colleges.claremont.edu\/livesafe\/wp-content\/uploads\/sites\/4\/2016\/06\/livesafe_feature_faq.jpg 350w, https:\/\/colleges.claremont.edu\/livesafe\/wp-content\/uploads\/sites\/4\/2016\/06\/livesafe_feature_faq-150x150.jpg 150w, https:\/\/colleges.claremont.edu\/livesafe\/wp-content\/uploads\/sites\/4\/2016\/06\/livesafe_feature_faq-300x300.jpg 300w, https:\/\/colleges.claremont.edu\/livesafe\/wp-content\/uploads\/sites\/4\/2016\/06\/livesafe_feature_faq-250x250.jpg 250w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/p>\n<div id=\"accordions-59\" class=\"accordions-59 accordions\" data-accordions={&quot;lazyLoad&quot;:true,&quot;id&quot;:&quot;59&quot;,&quot;event&quot;:&quot;click&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;heightStyle&quot;:&quot;content&quot;,&quot;animateStyle&quot;:&quot;swing&quot;,&quot;animateDelay&quot;:1000,&quot;navigation&quot;:true,&quot;active&quot;:999,&quot;expandedOther&quot;:&quot;no&quot;}>\r\n                <div id=\"accordions-lazy-59\" class=\"accordions-lazy\" accordionsId=\"59\">\r\n                    <\/div>\r\n\r\n    <div class=\"items\"  style=\"display:none\" >\r\n    \r\n            <div post_id=\"59\" itemcount=\"0\"  header_id=\"header-0\" id=\"header-0\" style=\"\" class=\"accordions-head head0 border-none\" toggle-text=\"\" main-text=\"How do I sign up?\">\r\n                                    <span id=\"accordion-icons-0\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-0\" class=\"accordions-head-title\">How do I sign up?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content0 \">\r\n                <p>LiveSafe is a free mobile safety app made available by The Claremont Colleges. It is quick and easy to use! You can download the LiveSafe mobile app in <a href=\"https:\/\/itunes.apple.com\/us\/app\/livesafe\/id653666211?ls=1&mt=8\">iTunes<\/a> and <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.livesafe.activities&hl=en\">Google Play Store.<\/a><\/p>\n<p>Select your college as the School \/ Agency and fill out your user profile.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"1\"  header_id=\"header-1466793362961\" id=\"header-1466793362961\" style=\"\" class=\"accordions-head head1466793362961 border-none\" toggle-text=\"\" main-text=\"How does LiveSafe help keep me safe?\">\r\n                                    <span id=\"accordion-icons-1466793362961\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466793362961\" class=\"accordions-head-title\">How does LiveSafe help keep me safe?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466793362961 \">\r\n                <p>LiveSafe provides the ability to easily contact Campus Safety or Claremont Police to report concerns about your own safety, suspicious activity or a crime. It\u2019s the blue light safety phone at your fingertips. Features also include a location sharing option so friends can track your travel between points to ensure your safe arrival. <\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"2\"  header_id=\"header-1466805190962\" id=\"header-1466805190962\" style=\"\" class=\"accordions-head head1466805190962 border-none\" toggle-text=\"\" main-text=\"Who may use the LiveSafe app?\">\r\n                                    <span id=\"accordion-icons-1466805190962\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805190962\" class=\"accordions-head-title\">Who may use the LiveSafe app?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805190962 \">\r\n                <p>The app is available as a free download for all Claremont Colleges students, faculty and staff. In addition, parents may download LiveSafe to receive timely alerts and notifications.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"3\"  header_id=\"header-1466805250393\" id=\"header-1466805250393\" style=\"\" class=\"accordions-head head1466805250393 border-none\" toggle-text=\"\" main-text=\"What should I report?\">\r\n                                    <span id=\"accordion-icons-1466805250393\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805250393\" class=\"accordions-head-title\">What should I report?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805250393 \">\r\n                <p>You can report any issues, concerns or questions related to safety and security. This includes suspicious activity, potentially dangerous situations, crime, accidents, assaults or repairs related needed to improve safety.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"4\"  header_id=\"header-1466805272096\" id=\"header-1466805272096\" style=\"\" class=\"accordions-head head1466805272096 border-none\" toggle-text=\"\" main-text=\"Who receives my reports and information?\">\r\n                                    <span id=\"accordion-icons-1466805272096\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805272096\" class=\"accordions-head-title\">Who receives my reports and information?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805272096 \">\r\n                <p>Information submitted is monitored 24-7 by the Campus Safety. If they require further information on any report, Campus Safety will follow-up with a text or request to live chat with the user.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"5\"  header_id=\"header-1466805285745\" id=\"header-1466805285745\" style=\"\" class=\"accordions-head head1466805285745 border-none\" toggle-text=\"\" main-text=\"Does LiveSafe track my location?\">\r\n                                    <span id=\"accordion-icons-1466805285745\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805285745\" class=\"accordions-head-title\">Does LiveSafe track my location?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805285745 \">\r\n                <p>Unless a user requests anonymity or changes the app's default setting, yes, Campus Safety will be able to track your location when using the app<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"6\"  header_id=\"header-1466805303456\" id=\"header-1466805303456\" style=\"\" class=\"accordions-head head1466805303456 border-none\" toggle-text=\"\" main-text=\"What happens if I send a report in the wrong category?\">\r\n                                    <span id=\"accordion-icons-1466805303456\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805303456\" class=\"accordions-head-title\">What happens if I send a report in the wrong category?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805303456 \">\r\n                <p>Campus Safety can easily re-categorize reports, so users don't need to worry if they select the wrong category. If you are unsure which category the report falls into, select \"Other.\"<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"7\"  header_id=\"header-1466811358905\" id=\"header-1466811358905\" style=\"\" class=\"accordions-head head1466811358905 border-none\" toggle-text=\"\" main-text=\"Do I have to provide picture or audio evidence?\">\r\n                                    <span id=\"accordion-icons-1466811358905\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466811358905\" class=\"accordions-head-title\">Do I have to provide picture or audio evidence?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466811358905 \">\r\n                <p>No. While users are encouraged to provide a picture, audio or video evidence when sending reports, they should only do so if the circumstances are safe.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"8\"  header_id=\"header-1466805341247\" id=\"header-1466805341247\" style=\"\" class=\"accordions-head head1466805341247 border-none\" toggle-text=\"\" main-text=\"What if a report I send in turns out to be a mistake?\">\r\n                                    <span id=\"accordion-icons-1466805341247\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805341247\" class=\"accordions-head-title\">What if a report I send in turns out to be a mistake?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805341247 \">\r\n                <p>Users will not be penalized for making claims that turn out to be untrue. So long as reports aren't purposefully and falsely made, people are encouraged to share information with Campus Safety.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"9\"  header_id=\"header-1466805358502\" id=\"header-1466805358502\" style=\"\" class=\"accordions-head head1466805358502 border-none\" toggle-text=\"\" main-text=\"How does the anonymous feature work?\">\r\n                                    <span id=\"accordion-icons-1466805358502\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805358502\" class=\"accordions-head-title\">How does the anonymous feature work?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805358502 \">\r\n                <p>Users can send in tip reports using the anonymous feature if they are not comfortable with disclosing their identity. Campus Safety will not be able to see who the report is coming from if the anonymous report box is selected.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"10\"  header_id=\"header-1466805383205\" id=\"header-1466805383205\" style=\"\" class=\"accordions-head head1466805383205 border-none\" toggle-text=\"\" main-text=\"Does LiveSafe replace 911?\">\r\n                                    <span id=\"accordion-icons-1466805383205\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805383205\" class=\"accordions-head-title\">Does LiveSafe replace 911?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805383205 \">\r\n                <p>No! When faced with an emergency situation, LiveSafe recommends users dial 911. The aim of the LiveSafe app is to provide a new channel to reportnon-emergency information and crimes to Campus Safety.<\/p>\n<p>If you are in an emergency situation (on or off campus), LiveSafe has a 911 distress button. When calling 911 using LiveSafe, Campus Safety will receive greater information and intelligence in order to provide assistance faster. Campus Safety will receive the caller's GPS coordinates and emergency contact information; ensuring dispatchers respond more efficiently and quickly.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"11\"  header_id=\"header-1466805398005\" id=\"header-1466805398005\" style=\"\" class=\"accordions-head head1466805398005 border-none\" toggle-text=\"\" main-text=\"When should I call Campus Safety over 911?\">\r\n                                    <span id=\"accordion-icons-1466805398005\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805398005\" class=\"accordions-head-title\">When should I call Campus Safety over 911?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805398005 \">\r\n                <p>For any emergency that is time-sensitive and poses a risk to life and health, 911 should always be called. Otherwise, Campus Safety should be called for non-emergencies and to provide general information and requests.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"12\"  header_id=\"header-1466805415765\" id=\"header-1466805415765\" style=\"\" class=\"accordions-head head1466805415765 border-none\" toggle-text=\"\" main-text=\"How could I use LiveSafe in an emergency?\">\r\n                                    <span id=\"accordion-icons-1466805415765\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805415765\" class=\"accordions-head-title\">How could I use LiveSafe in an emergency?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805415765 \">\r\n                <p>So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 911. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then users may \u201cMessage Campus Safety\u201d and start a live two-way chat with a Campus Safety dispatcher.<\/p>\n            <\/div>\r\n    \r\n            <div post_id=\"59\" itemcount=\"13\"  header_id=\"header-1466805430636\" id=\"header-1466805430636\" style=\"\" class=\"accordions-head head1466805430636 border-none\" toggle-text=\"\" main-text=\"What will LiveSafe do with my data?\">\r\n                                    <span id=\"accordion-icons-1466805430636\" class=\"accordion-icons\">\r\n                        <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                        <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                    <\/span>\r\n                    <span id=\"header-text-1466805430636\" class=\"accordions-head-title\">What will LiveSafe do with my data?<\/span>\r\n                            <\/div>\r\n            <div class=\"accordion-content content1466805430636 \">\r\n                <p>LiveSafe respects the privacy of individuals and law enforcement agencies. Evidence information belongs solely to the law enforcement agency for which it was designated.<\/p>\n            <\/div>\r\n    <\/div>\r\n\r\n\r\n\r\n            <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":176,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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