{"id":5181,"date":"2025-06-04T11:25:42","date_gmt":"2025-06-04T18:25:42","guid":{"rendered":"https:\/\/colleges.claremont.edu\/thehive\/?p=5181"},"modified":"2025-08-11T12:48:20","modified_gmt":"2025-08-11T19:48:20","slug":"hcd-senior-project-zo-pancoast-jay-renaker","status":"publish","type":"post","link":"https:\/\/colleges.claremont.edu\/thehive\/hcd-senior-project-zo-pancoast-jay-renaker\/","title":{"rendered":"Scripps Seniors Improve Access to Hepatitis C Testing with LA County"},"content":{"rendered":"<p data-end=\"783\" data-start=\"230\"><a href=\"https:\/\/colleges.claremont.edu\/thehive\/dsc00428\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5180 img-fluid\" src=\"https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-300x200.jpg\" alt=\"\" width=\"383\" height=\"255\" srcset=\"https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-300x200.jpg 300w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-1024x683.jpg 1024w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-768x512.jpg 768w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-1536x1024.jpg 1536w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-135x90.jpg 135w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428-135x90@2x.jpg 270w, https:\/\/colleges.claremont.edu\/thehive\/wp-content\/uploads\/sites\/47\/2025\/06\/DSC00428.jpg 1800w\" sizes=\"auto, (max-width: 383px) 100vw, 383px\" \/><\/a><\/p>\n<p data-end=\"783\" data-start=\"230\">For a senior thesis\u00a0in Human-Centered Design (HCD), Zo Pancoast (Scripps &#8217;25)\u00a0collaborated with Jay Renaker (Scripps &#8217;25) on a project that used design research to identify and address a pressing public health challenge:\u00a0improving access to hepatitis C testing for unhoused individuals in Los Angeles County. Partnering with the\u00a0LA County Department of Public Health and the LA County Department of Health Services, they worked\u00a0closely with county officials, caseworkers, and medical staff at recuperative care sites,\u00a0interim housing for people experiencing housing insecurity and medical crises.<\/p>\n<p data-end=\"1112\" data-start=\"785\">These sites offered a unique opportunity to problem-solve using HCD.\u00a0Hepatitis C treatment is accessible and curative, yet many people who test positive never get treated. Zo\u00a0and Jay discovered that while the sites were full of dedicated staff providing intensive support, testing for hepatitis C wasn\u2019t part of their intake or care processes. With mentorship from the Hive&#8217;s Asha Srikantiah and staff from LA County,\u00a0Zo\u00a0and Jay proposed a pilot system entailing the\u00a0distribution of\u00a0rapid hepatitis C test kits to recuperative care sites, and incorporating\u00a0testing into the intake process. Their\u00a0idea was straightforward and impactful, and as Zo put it,\u00a0\u201cThe best design solutions aren\u2019t always flashy or new. Sometimes they\u2019re existing systems applied in the right way, at the right time.\u201d Their\u00a0plan leveraged\u00a0the existing infrastructure and support in these sites to deliver tangible results with quick implementation in the form of preventative care.<\/p>\n<p data-end=\"2244\" data-start=\"1970\">Through the project, the students successfully bridged operational gaps between the Communicable Disease Team and Housing for Health within two LA County departments, as well as centered and amplified the voices and needs of staff from the recuperative care sites. They presented their final deliverable, a thorough\u00a0report detailing the logistics, strategy, and metrics\u00a0for a hepatitis C testing pilot to be adopted by the sites, to LA County Officials at the Hive in May, receiving\u00a0high praise from the doctors and staff involved for the incisiveness\u00a0and practicality of the idea.<\/p>\n<p data-end=\"2735\" data-start=\"2246\">Both students shared that\u00a0the project showed them that even small design interventions in complex systems can have real, physical impacts on people\u2019s lives. Zo says, &#8220;I think it&#8217;s easy to feel disheartened with the state of public health or government systems in general, and it can feel hard to make things happen. For me, it was amazing to see this desire for innovation within the Department of Public Health, within Housing For Health, and everyone we talked to, and also seeing the commitment of caseworkers, medical staff, and nurses to their clients, really providing exceptional care, was inspiring for me.&#8221; Jay emphasized how much she learned from the people she met during the process.\u00a0\u201cThere was already so much creativity and care happening at these sites, which played a role in some of our &#8216;a-ha moments&#8217; in reframing this design problem. It felt huge, and we wondered, &#8216;How are we as students supposed to solve massive barriers in a fragmented healthcare system?&#8217;\u00a0But we realized this was an untapped space that we could shed light on for our partners. We just helped make it more visible, and that was really cool.&#8221;<\/p>\n<p>____________________________________________________________________<\/p>\n<p>by Salina Mu\u00f1oz<\/p>\n","protected":false},"excerpt":{"rendered":"<p>For a senior thesis\u00a0in Human-Centered Design (HCD), Zo Pancoast (Scripps &#8217;25)\u00a0collaborated with Jay Renaker (Scripps &#8217;25) on a project that used design research to identify and address a pressing public [&hellip;]<\/p>\n","protected":false},"author":245,"featured_media":5180,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[61],"tags":[],"class_list":["post-5181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Scripps Seniors Improve Access to Hepatitis C Testing with LA County - 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