LiveSafe Frequently Asked Questions

How do I sign up?

LiveSafe is a free mobile safety app made available by The Claremont Colleges. It is quick and easy to use! You can download the LiveSafe mobile app in iTunes and Google Play Store.

Select your college as the School / Agency and fill out your user profile.

How does LiveSafe help keep me safe?

LiveSafe provides the ability to easily contact Campus Safety or Claremont Police to report concerns about your own safety, suspicious activity or a crime. It’s the blue light safety phone at your fingertips. Features also include a location sharing option so friends can track your travel between points to ensure your safe arrival.

Who may use the LiveSafe app?

The app is available as a free download for all Claremont Colleges students, faculty and staff. In addition, parents may download LiveSafe to receive timely alerts and notifications.

What should I report?

You can report any issues, concerns or questions related to safety and security. This includes suspicious activity, potentially dangerous situations, crime, accidents, assaults or repairs related needed to improve safety.

Who receives my reports and information?

Information submitted is monitored 24-7 by the Campus Safety. If they require further information on any report, Campus Safety will follow-up with a text or request to live chat with the user.

Does LiveSafe track my location?

Unless a user requests anonymity or changes the app's default setting, yes, Campus Safety will be able to track your location when using the app

What happens if I send a report in the wrong category?

Campus Safety can easily re-categorize reports, so users don't need to worry if they select the wrong category. If you are unsure which category the report falls into, select "Other."

Do I have to provide picture or audio evidence?

No. While users are encouraged to provide a picture, audio or video evidence when sending reports, they should only do so if the circumstances are safe.

What if a report I send in turns out to be a mistake?

Users will not be penalized for making claims that turn out to be untrue. So long as reports aren't purposefully and falsely made, people are encouraged to share information with Campus Safety.

How does the anonymous feature work?

Users can send in tip reports using the anonymous feature if they are not comfortable with disclosing their identity. Campus Safety will not be able to see who the report is coming from if the anonymous report box is selected.

Does LiveSafe replace 911?

No! When faced with an emergency situation, LiveSafe recommends users dial 911. The aim of the LiveSafe app is to provide a new channel to reportnon-emergency information and crimes to Campus Safety.

If you are in an emergency situation (on or off campus), LiveSafe has a 911 distress button. When calling 911 using LiveSafe, Campus Safety will receive greater information and intelligence in order to provide assistance faster. Campus Safety will receive the caller's GPS coordinates and emergency contact information; ensuring dispatchers respond more efficiently and quickly.

When should I call Campus Safety over 911?

For any emergency that is time-sensitive and poses a risk to life and health, 911 should always be called. Otherwise, Campus Safety should be called for non-emergencies and to provide general information and requests.

How could I use LiveSafe in an emergency?

So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 911. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then users may “Message Campus Safety” and start a live two-way chat with a Campus Safety dispatcher.

What will LiveSafe do with my data?

LiveSafe respects the privacy of individuals and law enforcement agencies. Evidence information belongs solely to the law enforcement agency for which it was designated.